Customer Complaint: Flydubai Crew Behavior and Lack of Accountability
Critique of Flydubai Airline by Annet Nyamwenge
Rating: 4 / 10
Posted: 25 June, 2025 by Annet Nyamwenge
Flydubai's Crew Fiasco left me Pissed and Ignored!
Boarding the flight number FZ1464 on Monday, June 9th at 12:40 PM, I expected a decent flight experience, but I ended up with an unprofessional, disrespectful treatment by Flydubai's crew. After facing this dreadful behavior, I decided to air my grievances through their official complaint channels, and to my surprise, I received no response or acknowledgment from the airline.
As a traveler who pays for their ticket, I expect at least a basic level of politeness and proper follow-up. The silence from Flydubai is infuriating. I believe that customer feedback, especially in situations like mine, should be taken seriously.
So, Flydubai, are you really bothered about how your staff treat passengers? I'm sharing this publicly because I deserve answers, and other passengers should be aware of how complaints are handled (or more like ignored). Come on, Flydubai, do the right thing by responding to this.
(Note: If you're curious about Flydubai's official complaint mechanisms, they have a dedicated customer service contact number (+971 600 544 445), a website, and a mailing address at their headquarters in Dubai International Airport. However, numerous reports suggest that they struggle with effectively managing and addressing complaints, particularly those concerning crew conduct and accountability.)
Flydubai:
Value for Money: N/A
Seat and Cabin Space: N/A
Customer Service: (Big ol' FLOP)
In-Flight Entertainment: N/A
Baggage Handling: N/A
Check-in Process: N/A
Meals and Beverages: N/A
Comments: (No comments yet, be the first to vent your frustration!)
In the midst of sharing a distressing flight experience with Flydubai, Annet Nyamwenge also expresses a desire for improved travel experiences, stating, "As a traveler who pays for their ticket, I expect at least a basic level of politeness and proper follow-up." Furthermore, Annet emphasizes the importance of addressing crew behavior issues, stating, "I believe that customer feedback, especially in situations like mine, should be taken seriously."
