Preparing Frontline Workers for Guest Interactions: Healthcare Staff Receive Visitor Guidance Training (at Sheridan)
## Frontline Workers Receive Training to Boost Tourism in Sheridan
On June 23, forty frontline workers from various sectors gathered at the Best Western Sheridan Center for a training event organised by the Sheridan County Chamber of Commerce, in collaboration with Sheridan County Travel and Tourism. The training aimed to equip these individuals with the skills to become more informative and friendly to visitors, thereby enhancing the tourist experience and contributing to local economic development.
Frontline workers, who are the face of organisations and businesses, play critical roles in sectors such as retail, healthcare, and public service. In the retail sector, they provide customer service, sales and promotions, and act as ambassadors for the brand. In healthcare, they offer patient care, facilitate communication, and ensure safety and hygiene. In public service, they engage with the community, respond to emergencies, and handle administrative tasks.
The training event focused on providing these frontline workers with a deeper understanding of the Sheridan region, including its attractions, restaurants, and services. This knowledge empowers them to serve as better ambassadors for their community, providing valuable information to both visitors and residents.
The training was conducted by Stacia Skretteberg, Shawn Parker, and Daniel Bleak, who shared their expertise on the subject. The attendees were taught the importance of local knowledge in enhancing their roles as customer service providers, patient caregivers, and community representatives.
Following the training, the forty attendees are now better equipped to answer questions about the Sheridan region. They can suggest fun and informative activities for both visitors and residents, making their interactions more engaging and helpful. The Sheridan County Chamber of Commerce expressed its gratitude towards Stacia Skretteberg, Shawn Parker, and Daniel Bleak for their time and presentation.
Frontline workers are essential in maintaining essential equipment and delivering essential services. By investing in their training, the Sheridan County Chamber of Commerce is ensuring that these workers are well-prepared to meet the needs of visitors and residents alike, contributing to a positive and thriving community.
- Equipped with a deeper understanding of the Sheridan region, these frontline workers can now suggest enjoyable and informative travel experiences to visitors, thereby enriching their lifestyle and promoting the local tourism industry.
- In addition to maintaining equipment and providing services, these trained frontline workers can offer valuable insights about the Sheridan region, enhancing the travel experiences of visitors and contributing positively to the local lifestyle.
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