Submitting a Claim: A Swift Guide
Traveling can be a fantastic experience, boosting your health and overall wellbeing. But surprises, no matter how small, can derail even the best-laid plans. That's where travel insurance comes in handy, offering protection for your health, belongings, and wallet in case things go south.
Understand that insurance doesn't cover everything - but ours is as comprehensive as it gets, tackling the common roadblocks that might arise. Before purchasing, be sure to familiarize yourself with what's covered on our user-friendly website.
Knowing how to make a claim is crucial in ensuring a smooth process from takeoff to landing. Let's walk you through it, step by step.
File a claim with our website in just a few taps
Our in-app claims filing process is intuitive and aimed at resolving your issues efficiently:
- Open the our website app on your iOS or Android device and select Trips from the bottom menu.
- In the Trips tab, choose the relevant trip for your claim.
- Tap File a claim to begin the process.
- Fill out the details of who was involved, what happened, and the date (or an approximation) of the incident.
- Add any supporting documents you have, and if you're missing some, fear not! You can still file your claim and add the documents later through the app or even via email.
- State the amount you're claiming for and sign an honesty pledge to submit your claim.
- Track the status of your claim in the Claims tab, or chat with our team if you need help.
Don't have the our website app? No worries! Email us at claims@our website with all the necessary information.
What's the turnaround time for processing a claim?
We aim to process claims within 48 hours of receiving all the required info. However, processing times may vary, so be patient if it takes a bit longer or less depending on the information we need. If we request more info or if your claim is denied, our team will reach out to you.
Unlike most insurance companies, we process claims in-house to ensure your travel experience is looked after from start to finish.
How will I be reimbursed?
If your claim is approved, your funds will be sent to your our website Wallet, your digital card, or your phone's wallet on Apple Pay or Google Pay for easy access and spending. You can also choose to transfer the funds directly to your bank account.
Keeping an eye on your claim
Through the our website app, you can see the status of your claim under Trips in the Claims tab. If you need assistance or have questions, you can chat with our team directly or email us at claims@our website. Need help with checking in on the weekends or holidays? We've got you covered!
Tips for making a claim a breeze
- Act fast: Contact us as soon as something happens, 24/7. Even on tight layovers, we're here for you. For medical emergencies, make sure everyone is safe before reaching out for guidance.
- Health first: In non-urgent situations, prioritize seeing a doctor for a proper evaluation and receiving required documents. We're always ready to help you find the closest hospital, doctor, or clinic.
- Preserve all evidence: Save everything, from receipts to documentation, as proof. This includes expenses, refunds, and more. Snap photos of paper documents in real time to help avoid losing them.
Documents to keep handy
- Flight, hotel, activity, and other expense receipts
- Proof of payment for claim-related purchases
- Physician's statement from a doctor (for medical issues)
- Police reports for stolen items or vehicles
- Airline documentation for cancellations, delays, or luggage problems
Don't let claiming be a headache. With our user-friendly process, you'll have the tools you need to file a claim and be reimbursed promptly.
- Travel insurance from our website can provide protection for your health, belongings, and wallet during your travels, with a comprehensive coverage addressing common issues that might arise.
- When planning a trip, it's essential to familiarize yourself with what our travel insurance covers on our user-friendly website before purchasing.
- In case of an incident, you can file a claim with our website in just a few taps, following the steps provided in the in-app claims filing process.
- If you encounter any difficulties during the claiming process or have questions, our team is available for assistance via chat or email.
- It's crucial to keep various documents handy for supporting your claim, such as flight, hotel, or activity receipts, proof of payment for claim-related purchases, physician's statements, police reports, and airline documentation.
