Submitting a claim? Follow these rapid steps
In today's fast-paced world, filing a travel insurance claim doesn't have to be a hassle. Our travel insurance app, available on iOS and Android devices, offers a paperless, straightforward process to help you manage claims efficiently.
To get started, gather all necessary documents related to your claim. For medical issues, this may include medical reports, invoices, and proof of payment. For travel or luggage delays, you'll need proof of delay from the transport carrier and receipts for essential purchases. Don't forget to collect a bank account verification letter (within the last three months), a copy of your airline ticket, and passport copies, including entry and exit stamps if relevant.
Once you have your documents, open the travel insurance app on your device and register or log in to the client portal. Navigate to the claims section, where you can initiate a new claim submission. Fill out the claim form with detailed information about your claim, including what happened, the date, and any other relevant details.
Use your device’s camera or file upload feature to submit scanned or photographed copies of all required documents. Ensure that the files are clear and legible to avoid delays. After confirming all information and uploads are complete, submit your claim through the app. You will usually receive a confirmation screen or email acknowledging receipt.
The insurer’s claims team will review your submission. You may be contacted for additional information or documents if needed. You can track the progress of your claim within the app’s claims dashboard, if supported.
For a smooth experience, ensure your device is connected to Wi-Fi or has mobile data when submitting documents to avoid interruptions. Some insurers recommend having at least 20% battery life when using the app to ensure uninterrupted service. Utilise features like fingerprint authentication or saved logins for quicker access to your account.
If you don't have the app, you can still file a claim by emailing [claims@our website](mailto:claims@ourwebsite). Our website strives to provide a hassle-free claims process for users.
Please note that our travel insurance does not cover every issue that may arise during travel. Claims are processed within 48 hours of receiving all necessary information, with potential variations depending on the case. If additional information is needed or the claim is denied, you will be contacted via chat or email.
Remember to keep all travel documents, receipts, and important information to support a claim. If you need help, you can chat with someone from the team directly. Our travel insurance claims are processed in-house, ensuring a quick and efficient resolution to your claim.
With our user-friendly travel insurance app, filing a claim has never been easier. So, before you embark on your next adventure, download our app and enjoy peace of mind knowing that you're prepared for the unexpected.
- Gather travel-related documents such as airline tickets, passport copies, and receipts for essential purchases for efficient claim processing.
- Use your smartphone's camera or file upload feature to submit clear and legible copies of your documents within the travel insurance app.
- Navigate to the claims section within the travel insurance app on your device to initiate a new claim submission.
- Employ features like fingerprint authentication or saved logins for quicker access to your account and a smoother experience.
- Monitor claim progress through the app’s claims dashboard, if supported, and stay connected to Wi-Fi or have mobile data to avoid interruptions during the process.
- Consider planning your personal-finance, travel, health-and-wellness, fitness-and-exercise, and overall lifestyle by incorporating travel insurance for hassle-free claim management during unexpected situations.
- If you do not have the app, you can still file a claim through email at claims@ourwebsite, as our website strives to offer a user-friendly claims process for users.
